Cause 2: Special characters in folder and file namesĪnother reason could be that you have used special characters in the folder/file names that you have added to your Favorites section, Calendar/Tasks/Contacts groups or the Shortcuts Navigation. To determine if you are having any shutdown issues with Outlook, see this guide. If this doesn’t solve it and your newly created Favorite Folders are still deleted upon restarting Outlook, then it could be that Outlook doesn’t properly close so it can’t save your Favorite Folders list either.
Outlook 2016 not saving view settings how to#
Note: For a list of other command line switches for Outlook see the guide How to use command line switches Cause 1: Outlook doesn’t close properly You won’t get your folders back though, but this can take out certain corruptions which can prevent it from happening again.Īfter opening the Start Menu, simply start typing the command and press ENTER to execute it.
The first thing that you should do when this happens is to close Outlook and start it again with the /resetnavpane switch. However, there are a few troubleshooting steps to determine what caused it and you can also make a backup of your Favorite Folders list so you can easily restore it when it still happens. It is clear that something got corrupted, but it is hard to say directly what caused it. How do I get Outlook to keep my favorites? I have added some folders to the “Favorites” list but each time I exit Outlook, the favorite folders get deleted.
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